UK providers of mystery diners, mystery dining, mystery customers and mystery shoppers.

I Spy Provides a Mystery Customer Service to the Hospitality & Leisure Industry in the UK for mystery diners, mystery dining, mystery customers, mystery shoppers and mystery guests. I Spy consult to a broad diversity of branded and individual clients, including hotels and restaurants, cafes and bars and leisure and retail outlets. Facilities used can include Mystery Guests, Monitored and Recorded Calls and Customer Comment Cards.

What we do
"Helping you do better what you already do well"

That's just it, a bespoke Mystery Customer service, to spy on the operations in your business that you can't always see, from a business owners perspective. We can provide mystery diners, mystery dining, mystery customers and mystery shoppers to improve or uphold your service standards.

The ultimate in professional and customer feedback, working closely with you to improve consistency, quality, service...and in turn profits!

How we do it
Our professionals create a tailor made questionnaire/report to suit your needs and send out our mystery diners, mystery dining, mystery customers or mystery shoppers nationwide on a monthly basis to conduct mystery inspections. We then collate the information and provide you with the full report and an analysis including % scores and a break down of areas of improvement covering restaurant/hotel services and reservation/call monitoring. Please note calls maybe recorded and monitored for training purposes.

Why choose us?
i Spy, is the brainchild of permanent recruitment UK consultants 'i Recruit Ltd', therefore we have a strong network of clients/spies and the inside knowledge of both. All of our admin team/account managers originate from hospitality backgrounds, hence the ability to provide second to none personal, flexible and knowledgeable service. So whichever type of service you need from mystery diners, mystery dining, mystery customers, mystery guests and mystery shoppers, we can provide that full professional service.