UK providers of mystery diners, mystery dining, mystery customers and mystery shoppers.

I Spy Provides a Mystery Customer Service to the Hospitality & Leisure Industry in the UK for mystery diners, mystery dining, mystery customers, mystery shoppers and mystery guests. I Spy consult to a broad diversity of branded and individual clients, including hotels and restaurants, cafes and bars and leisure and retail outlets. Facilities used can include Mystery Guests, Monitored and Recorded Calls and Customer Comment Cards.

Pedersen Hotels
"We have been very pleased with the service and information provided by I Spy. The call recording reports are simple and easy to use and provide us with an invaluable business tool which enables us to continuously monitor and improve our sales standards".

- Clare Tidball, Group Revenue Manager, Pedersen Hotels
Fifteen Foundation
"We have been using iSpy since April 2006. As a rapidly growing, high profile company, we have found their service to be very professional and extremely helpful in maintaining and monitoring our standards. I would have no hesitation in recommending them."

- Paula Dupuy, Head of Restaurant Operations, Fifteen Foundation.

The purpose of Fifteen is to inspire disadvantaged young people to believe that they can create for themselves a career in the restaurant business. They have had 37 young people graduate, many of which, are now working full time in some of the world's best restaurants.
The Magpie Cafe, Whitby
"As an already extremely busy restaurant, we decided to use the services of iSpy to see if there were any areas of our restaurant which were not meeting the high standards which we set ourselves and to keep us in touch with what our customers were expecting. We have been delighted with the professionalism shown by the iSpy team and their agents and would not hesitate to recommend their services to any restaurant whether established or newly setup"

- Ian Robson, Chef Proprietor, Magpie Cafe.

The Magpie Cafe has been located in the beautiful ancient fishing port of Whitby since 1939 in a building dating from 1750. Whitby is steeped in a wealth of tradition and seafaring history. The enchanting port and surrounding area has provided the local community whose people have braved the harsh seas with a dedicated supply of the freshest and finest fish.
The Angel Coaching Inn, Heytesbury, Wiltshire.
Working closely with the Angel's General Manager Ashley Harlow, we have managed to assist this gastro pub with rooms and al fresco dining in the heart of Wiltshire achieve it's goals towards good ambience, food consistency and quality of service. The Angel is owned by TV celebrity chef Anthony Worrall Thompson. For more information click the photo to link to our client's site.